Category Archives: Gateway
Call forwarding and call transfer
I am having a real problem with call transfer. I have call transfer with my phone co. I have gone into the gateway, under options and set it. the phone co told me that to use call transfer, i should … Continue reading
Posted in Appointment Reminder, Auto Dialer, Gateway, Installation
Failed to start Voicent Gateway when using Windows RDP
I am trying to get your demo software to run (BroadcastByPhone) but I cannot get the Voicent Gateway to work to test it out. Here is what I’ve done: I’ve tried following the troubleshooting suggestions (there is no icon present … Continue reading
Posted in Agent Dialer, Appointment Reminder, Auto Dialer, Gateway, Installation
Auto dialer detection accuracy: live human pickup vs answering machine
When an outbound call is made, Voicent auto dialer software has to detect whether the call is answered by a live human or an answering machine (or voicemail). This process is called ‘call progress detection’ and it is based on … Continue reading
Posted in Agent Dialer, Appointment Reminder, Auto Dialer, Gateway, General, Installation