Failed to start Voicent Gateway when using Windows RDP

I am trying to get your demo software to run (BroadcastByPhone) but I cannot get the Voicent Gateway to work to test it out. Here is what I’ve done:

I’ve tried following the troubleshooting suggestions (there is no icon present for the Voicent Gateway on the task bar). I also don’t have any logs to send to you.

I have installed a Voicent 3025 voice modem and it works fine (I tested it using dialer.exe to call my phone).

I’ve run “net start VoicentGateway” from a command prompt and I get a message that the service is already running

I’ve checked the services and the Voicent Gateway service is running. I’ve restarted it with no difference.

I’ve re-installed the Voicent Gateway software to C:\Voicent\Gateway (previously C:\Program Files\Voicent\Gateway)

The software is installed on a machine running Windows Server 2003 Enterprise Edition (of which I am the administrator). I see no mention of any server OS’s in the list of software requirements, so I suspect this may be the problem, so I figured I’d check with you to make sure, and if you have any other suggestions.

Window 2003 server should be fine. We have many customers using it.

One problem is sometime related to the folder C:\Program Files. There is file permission issue if you have reinstalled the OS. You might want to reinstall the software to a different folder, say C:\Voicent

Ok, I’ve uninstalled all the voicent software and reinstalled it to C:\Voicent, but the Voicent Gateway still isn’t working. This is the message I’m getting:

“Checking Voicent Gateway on this computer :Connection FAILED”

And I still don’t get the Gateway icon in the task bar. I’ve also tried starting the Gateway using vgate.exe (found in C:\Voicent\Gateway\bin\) and I get the following error message:
“The service process could not connect to the service controller”

The vgate.exe is a Windows service process, it can only be launch by Windows OS, or through the Windows Service panel.

Still don’t have any log files under C:\Voicent\Gateway\logs ?

There are two log files (ragent.log and service.log) but both are empty.

That means it is not related to the file permission. It does produce log files. Any restriction on Windows service process to launch another regular process? Any message in Event Viewer?

Here is the error in the Event Viewer

“The description for Event ID ( 0 ) in Source ( VoicentGateway ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: VoicentGateway error: StartServiceCtrlDispatcher failed.”

I am using Remote Desktop to work on this computer.

That explains the problem.

It is actually a Windows RDP limitation. It does not have a “Desktop” to launch an app with GUI or icon.

You have to install the software and start the computer from the console. Once started, you can use windows RDP to access it. Or use Voicent Remote access to access the gateway.