Category Archives: Gateway
Troubleshooting Tool: Record Initial Dialing
Turning on “Record Initial Dialing” on Voicent Gateway can be very helpful for troubleshooting. Once it is turned on, Voicent Gateway records the audio on the phone line from the time it dials, till the time it starts to play … Continue reading
Posted in Appointment Reminder, Auto Dialer, Gateway, Installation, Voice Modem
Listening to Recorded Audio Files
Question: I use telephone recording for my message. When I click on the recorded wave file, I can see the Windows Media Player is launched and I can see the bar is moving, but I cannot hear anything. Answer: Please … Continue reading
Posted in Appointment Reminder, Auto Dialer, Gateway, Installation, Product Usage, Voice Modem
Telephone Recording and RAS
Problem: Voicent Gateway does not answer the call for telephone recording Possible cause: Other installed software products answer the call before Voicent Gateway does. These software include answering machine software, fax software, or remote access server software.
Posted in Auto Dialer, Gateway