Category Archives: Support

Voicent Technical Support

Autodialer: Failed to create Skype COM interface

This error is normally caused by a missing Skype file, which is normally installed under: C:\Program Files\Common Files\Skype\skype4com.dll To fix this problem, simply install Skype Extras Manager. Please download the latest Skype and run the installer again. Click the Options … Continue reading

Posted in Agent Dialer, Appointment Reminder, Auto Dialer, Gateway, Installation, IVR Studio, Skype |

Autodialer: Broadcast using a scheduled call list

When I have a delayed schedualed dialing using a common voc file (for the message) I get a eror message that doesn’t allow the second project to open. Yes, this is by design. When a call list is scheduled to … Continue reading

Posted in Auto Dialer |

Copy autodialer message to another computer

If have a existing PC loaded with messages and intend to use the same list of messages for another PC (with BBP auto dialer), can I export the messages into a file and import them in the new PC? Or … Continue reading

Posted in Auto Dialer |