Category Archives: Support

Voicent Technical Support

Voicent Inbound/Outbound call center software for voice text messaging and email

Posted on November 6, 2014 | By Voicent Info

How do you guys handle recording? Do I use my own VOIP lines or do I need to use yours? Yes, Voicent software can record all phone conversations and save in a file for your future reference. You need to … Continue reading →

Posted in Agent Dialer, Auto Dialer, BroadcastByEmail, CRM, Gateway, General, Installation, IVR Studio, Product Usage, VOIP | Tagged email, inbound call center, outbound call center, text message, voice

SMS text message interactive queue management

Posted on November 4, 2014 | By Voicent Info

I want to develop a two way text messaging application for queue management. I have people that queue up for hours to do a certain activity on first come first serve basis. I want to get rid of the queue … Continue reading →

Posted in Developer, Gateway, General, IVR Studio, Product Usage | Tagged Broadcast By SMS, ivr, queue management, sms, text message, text messaging

AutoReminder with voice, text message and email for medical practice. Integrate with EHR or EMR

Posted on November 3, 2014 | By Voicent Info

We build the EHR product and our EHR product’s clients (medical practices) make the appointment reminder call on the behalf of our clients. 1. Can your product support to show different number on patient’s caller ID? Say when calling for … Continue reading →

Posted in Appointment Reminder, Developer, FAQ, General, Text-to-Speech | Tagged appointment reminder, auto reminder, email, reminder service, reminderspro, sms, televox, test to speech, text, voice