Tag Archives: inbound call center

Voicent Inbound/Outbound call center software for voice text messaging and email

Posted on November 6, 2014 | By Voicent Info

How do you guys handle recording? Do I use my own VOIP lines or do I need to use yours? Yes, Voicent software can record all phone conversations and save in a file for your future reference. You need to … Continue reading →

Posted in Agent Dialer, Auto Dialer, BroadcastByEmail, CRM, Gateway, General, Installation, IVR Studio, Product Usage, VOIP | Tagged email, inbound call center, outbound call center, text message, voice

SPI Globle client case study for Voicent call center software

Posted on October 29, 2014 | By Voicent Info

SPI Global Client Case Study Company Background SPi Global provides domain expertise in the Customer Interaction, Healthcare, and Publishing markets. They also provide services across a wide range of industries, including banking and financial services, government, information technology, media, not-for-profit … Continue reading →

Posted in Agent Dialer, Auto Dialer, Developer, Gateway, General, Installation, VOIP | Tagged auto dialing call center with CRM, business automation for call center, call center software, inbound call center, outbound call center, SPI Gloable

Call Center Automation Software to keep the sales up, marketing sizzling and customer satisfied

Posted on October 29, 2014 | By Voicent Info

THE ADVANTAGE OF USING VOICENT TECHNOLOGY – BUILD CALL CENTERS FASTER, CHEAPER, BETTER The Call Center has undergone radical change over the past decade. Its century-old relic technology has been revolutionized. At the same time, the perceived business value of … Continue reading →

Posted in Agent Dialer, Appointment Reminder, Developer, Gateway, General, Installation, Product Usage, Voice Modem | Tagged auto dialing, blended call center, business automation, call center software, inbound call center, ivr, outbound call center, predictive dialer, predictive dialing, telemarketing software, text messaging