Tag Archives: inbound call center

Voicent Inbound/Outbound call center software for voice text messaging and email

How do you guys handle recording? Do I use my own VOIP lines or do I need to use yours? Yes, Voicent software can record all phone conversations and save in a file for your future reference. You need to … Continue reading

Posted in Agent Dialer, Auto Dialer, BroadcastByEmail, CRM, Gateway, General, Installation, IVR Studio, Product Usage, VOIP | Tagged , , , ,

SPI Globle client case study for Voicent call center software

SPI Global Client Case Study Company Background SPi Global provides domain expertise in the Customer Interaction, Healthcare, and Publishing markets. They also provide services across a wide range of industries, including banking and financial services, government, information technology, media, not-for-profit … Continue reading

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Call Center Automation Software to keep the sales up, marketing sizzling and customer satisfied

THE ADVANTAGE OF USING VOICENT TECHNOLOGY – BUILD CALL CENTERS FASTER, CHEAPER, BETTER The Call Center has undergone radical change over the past decade. Its century-old relic technology has been revolutionized. At the same time, the perceived business value of … Continue reading

Posted in Agent Dialer, Appointment Reminder, Developer, Gateway, General, Installation, Product Usage, Voice Modem | Tagged , , , , , , , , , ,