Category Archives: Support
BroadcastByPhone auto dialer call logs
One advantage Voicent BroadcastByPhone has is its ease of use. There is no additional steps to take in order to see the call report. Everything is reflected in the call list spreadsheet window, in real time. If your computer crashes … Continue reading
Autodialer NOT play message for live pickup
This is a very common question: How do I set the auto dialer to NOT leave the recorded message when someone picks up the phone? Answer: 1) Use the message designer to design different messages for human vs. answering machine. … Continue reading
Testing IVR with Speech Recognition
Question I was hoping I could make use of the voice recognition part of call confirmation while testing our IVR system. However, just having the system call my phone extension to test how well the system recognizes specific words has … Continue reading