Category Archives: Product Usage

Voicent Product Usage Tips

Multiple workflow triggers

A workflow trigger is activated once its triggering condition is met. All actions of the trigger will be carried out regardless what happens. This simplifies trigger specifications but also limit its application. For example, an email must be sent to … Continue reading

Posted in Developer, Product Usage |

Trigger an email to manager if a survey result is really bad | Survey Automation

It should be easy to trigger an email to alert a manager for a really bad survey result. In this example, we assume a bad result is defined as a customer giving a rating of 1. The workflow trigger is … Continue reading

Posted in General, Product Usage |

Create an online survey page | Survey Automation

This article is intended for webmasters who are tasked to create an online survey page and submit the results to Voicent CRM. The example uses HTTP FORM handling using PHP. The previous post contains the HTML source code to use … Continue reading

Posted in Developer, Product Usage |