Monthly Archives: November 2013
How to integrate your own in-house CRM into Voicent software
For an agent script to be more effective, the script needs to be tailored to the specific caller, the agent who is connected to the caller, and other company process related info. In the Voicent agent scripting environment, the script … Continue reading
Direct Database Campaign Requirements
I found the ‘Direct Database Campaign’ option from the Voicent Gateway, and had some questions regarding the values used in it, what jar file to use, etc. Please provide me more information on the direct database campaign option. The direct … Continue reading
AutoReminder – Client & Server Architecture
Hello, I have the AutoReminder software and am trying to use the client to server architecture for my practice. We have a server machine located remotely on an amazon cloud computer and would like the computer in our office to … Continue reading