Voicent CRM API (Part IV): Add a Notification

continue from part III …

action=adduseralert

This action is used to send an agent a notification through the API.

If you know the target agent ID, use AGENTID, else you can use his login name in AGENTNAME.

The other two parameters are TITLE and BODY of the notification.

You can use HTML code in the body of your notification. For example, you can use:

<a href="/contact?action=viewen&id=111234">View Customer</a>

to have a link in your message.