Share This Post:

Predicitive dialer integration with in house CRM

I’m looking for a predictive dialer. I would prefer to Work with the following solution:
Use our own developed CRM solution and our own Asterisk PBX.
Would it be possible to use your solution to do the dialing, based on a selection in our CRM system

Answer:
Yes, Voicent offers developer’s API to allow you integrate with your own CRM and Asterisk PBX with any of Voicent GUI applications such as Agent Dialer, BroadcastByPhone, IVR Studio, and more. You can also directly integrate with Voicent Gateway. For command line integration, please see http://voicent.com/devnet/

Share This Post:

This entry was posted in Auto Dialer, Developer, Gateway, General, Product Usage and tagged , , , , . Bookmark the permalink.