On Premise Software Help Resource : Help TopicsNo Phone Line Or SMS Line Configured

In order to make/receive a telephone call, a computer can use a VOIP service, a corporate PBX system, or a regular telephone line. In order to send/receive SMS text message, a computer need to use a SMS capable modem.

Telephone Service

The preferred service is a VOIP service, SIP trunk, or an IP Compatible PBX system, for more information, please see Choose a phone service for Voicent software.

• Use VOIP service
• Use SIP trunk
• Use PBX system
• Use traditional analog phone service

Text Message Service

For text messaging, you need a SMS capable modem. In most case, all you need to do is plug in the SMS modem to your computer, make sure the vendor’s software is not running (so Voicent software can use it), and select Setup, SMS setup wizard from the main menu.