On Premise Software Help Resource : Help TopicsSMS Options

COM Port

When you connect a GSM modem or phone to your computer, usually through a USB port, the communicate channel is through a COM port. You must specify the COM port that corresponds to the modem or phone.

Click the Add button to specify the port. All the available COM ports on your computer should be listed. To find the correct COM port, you normally can get that information from the software that comes with your phone or modem.

Check Error Message Sent From:

Your SMS service provider usually sends error message from a particular number. When this field is specified, Voicent Gateway will check the messages sent from the number.

Invalid Number

When a SMS/text message is sent to an invalid phone number, such as a regular telephone number instead of a mobile number, your SMS service provider will send you back an error status message. For example, if you send a message to a landline phone number 16501112222, you may get a message from a specific number like 1121611161 like the following:

16501112222 Error Invalid Number. Please re-send using a valid 10 digit mobile number or valid short code…

In order for Voicent Gateway to understand the error message (there is no standard format), you must tell the software how to parse it. In this case, you can specify "%s Error Invalid Number." in the box labeled "contains". The %s tells the software where in the error message the telephone number will appear, and what else to look for such that the error message is referring to an invalid number. In the example, you also need to specify 1121611161 in the box labeled "error message is sent from".