Phone line and voice modem

Question:
We purchased your Voicent modem and installed it, but still can not get a dial tone or make it
work. We have DSL (Broad Band connection). We have analog phone connections. I have not connected a
phone line from the wall outlet to the computer. Is that why I can\’t get a dial tone or
connection? Sorry for being so ignorant, but I thought the broad band connection from the telephone
company gives us telephone connection. Please advise!

Answer:
Yes. In order to get the dial tone, you need to connect the voice modem to the analog portion of the line,
not digital portion(DSL). To test it out, use a spare phone connect to the “PHONE” jack of the modem
to see if you have a dial tone. For more detailed information, see trouble shooting in the program
Help menu.