Manager Dashboard script error

This article shows how to fix one common issue if you see the following error when using Voicent Manager Dashboard.

First, make sure you have the latest Microsoft Internet Explorer installed

Please note IE is not the same as the latest Microsoft Edge browser. Type in “Internet Explorer” in the Windows search bar, you should see it listed. As of this article, the latest version is 11.

Second, Make sure the following Registry Value is Set

First, use open the regedit tool to open Windows registry. Once open, go to the following folder to add a value.

For 64 bit Windows

Computer/HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_BROWSER_EMULATION

For 32 Bit Windows

Computer/HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_BROWSER_EMULATION

Insert REG_DWORD as “ccmgr.exe” and set the value to 0×00002af8 (11000 Decimal). Must be DWORD_DECIMAL.

Now restart Manager Dashboard program.