Configure 8 line Enterprise edition

we have the enterprise addition and are configuring it for 8 users
1. does the voicent software have to be loaded on each computer or 1 server and 7 hosts? if so how?
2. We are using Skype does this need to be loaded on each computer or just the server.

1. Install Voicent software (gateway and BBP) on a powerful server that runs all the outbound calling. And run 8 or more Skype account/instances, each account serves as a line. Please see hardware requirement when using Skype for more information.

To run multiple Skype line/account, please see Skype FAQ #4

If you do not need to setup call transfer, or you want calls to be transferred to landline or cell phones, then that’s all the software installation you need to do.

2. To setup call transfer to an agent’s computer, you can either:

a. use skype-to-skype call transfer

Install Skype on each agent’s computer.

b. use screen popup with Skype

Install Voicent RemoteAgent software and Skype on each agent’s computer; then configure RemoteAgent to use Skype account for call transfer. That’s the preferred mode. Agent should see a popup screen and calls transferred to the running instance of Skype on his computer. For more information about installing RemoteAgent, please select Windows Start button > All Programs > Voicent > Enterprise Edition Setup Guide.

I have configured the users to all recieve calls which I can recieve if I transfer from skype to Skype but how do I get the voicent pop up message to work on all users screens?

To use screen popup and skype, please do the following:

1. Set call transfer mode to screen popup

Please open Voicent Gateway, select main menu > setup > options & call transfer, and select use screen popup

2. On each agent’s computer

2.1) Install Voicent RemoteAgent

Run Voicent installation package, from the first Window, choose “client programs”, click Continue; then select RemoteAgent to install

2.2) Install Skype

2.3) Configure RemoteAgent

Run RemoteAgent. The first time it will fail since it tries to connect to Voicent Gateway on localhost. Click Continue anyway to continue, then select the Hosts… button. Delete the “localhost” from the list, and add the host name or IP address of the computer that Voicent Gateway is running.

Select from main menu > Connect > Call Transfer Options, and select “Transfer to Skype instance on this computer”.

3 Every time an agent is ready to work, just run RemoteAgent and login.