Nursing home call application

Hello, I’m looking at BroadcastByPhone for a nursing home application. I believe it will very simply do everything our customer needs it to do, with only one question. Regarding call-til-confirm, can the system generate a call (or email) to a staff member if there is no answer on one number after say, three attempts? The customer’s staff isn’t always in one place, so it would be nice to have this functionality, instead of having to check a report manually.

There is no option that can be set for this purpose. However, BroadcastByPhone program has customization features that can be used for this purpose. You may need to have some programming knowledge for this purpose. The following are suggested implementation:

Use the command line option (available in the Enterprise Edition), -statusexe prog, to invoke a batch program or script prog to make another call or send an email. After a call is made, the program is invoked automatically by BroadcastByPhone program with parameters (-Dname=value) of all the values in the spreadsheet row that corresponds to the call, plus the following:

index: row index in the spreadsheet
caller: defined in the command line
calltime: time of the call defined as seconds from Jan 1, 1970
callduration: total seconds of the call

For example, if the program is called myprog.bat, after a call for row 12 is made, it will be invoked as:

myprog.bat -Dname="John" -Dphone="1234567" -Dstatus="call made" -Dindex=12 ...

Inside the script, you can decide whethter to send an email based on the call status.

There is a similar command line options called -statusurl url, which is to post to an url after a call is made.