Transfer call from agent to agent

DEAR VOICENT SUPPORT , PLEASE BE SO KIND TO ADVICE HOW TO TRANSFER THE CALL FROM REMOTE AGENT TO REMOTE AGENT OR ANOTHER TELEPHONE NUMBER, USING AGENT DIALER AND BBP.

Once a call is answered by an agent, he or she will see the screen popup. On the screen popup, there is a button called Dialpad, click the button to launch the dialpad. From there you can click the transfer button to transfer the call to another agent or another phone.

This agent to agent transfer feature is only available in release 8 and later. If you do not have release 8, you can download the software and give it a try.