Category Archives: General
The Different Kinds of Dialers
With Voicent, there are five different dialers, each one having its own advantages and disadvantages. They are, as follows, the manual dialer, auto dialer, progressive dialer, predictive dialer, and preview dialer. To start, the most familiar one is the manual … Continue reading
Is Africa Poised to Take Off as a Call Center Hotbed?
Much discussion is had about the BRIC countries, that is, Brazil, Russia, India, and China. Less is discussed about the burgeoning ascension of the African continent, as it can’t be, like the BRIC states, neatly categorized as one country. Individual … Continue reading
Configuring a SIP Extension in Voicent software
In order to get Voicent software to make & receive phone calls, you need to first install a VOIP phone service. For VOIP phone services, you will be provided(SIP Credentials) a username, password, and an IP address in most cases. … Continue reading