Category Archives: General
Connecting an Agent to the Predictive Dialer
hi, i just purchased your software and want to know how to connect my agent(s) to the dialer software so that my agents get connected with the customer after the call is transferred. The steps required to connect the “Agent … Continue reading
How to integrate your own in-house CRM into Voicent software
For an agent script to be more effective, the script needs to be tailored to the specific caller, the agent who is connected to the caller, and other company process related info. In the Voicent agent scripting environment, the script … Continue reading
Direct Database Campaign Requirements
I found the ‘Direct Database Campaign’ option from the Voicent Gateway, and had some questions regarding the values used in it, what jar file to use, etc. Please provide me more information on the direct database campaign option. The direct … Continue reading