Category Archives: General

General news and information

Group Mailbox Enhancements

Posted on October 25, 2013 | By Voicent Info

When a users presses 1 to talk to sales they are transferred to any available agent, which is fine. However, if that agent is not available the client will leave a recording on the agent. If the user dialed the … Continue reading →

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How to resolve corrupt request files issue

Posted on October 25, 2013 | By Voicent Info

Hello, I am running a 30 line broadcast by phone version 8.4.1 and we are encountering some calls not being placed or they get rescheduled and never get called. The Voicent support team has said the call request files were … Continue reading →

Posted in General |

RingCentral Setup Guide

Posted on October 8, 2013 | By Voicent Info

I tried to follow an article for setting up with RingCentral, but I keep getting Failed to get response from SIP Service. Hello, this problem is because you are using an outdated article, below is the updated information on setting … Continue reading →

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