Category Archives: General
Integrating BroadcastByPhone columns within IVR studio
I’d like different call flows based on different languages and countries in one IVR (as prescribed by the columns in my imported list) – is that possible or will I have to run multiple campaigns simultaneously? If so, what is … Continue reading
Posted in Agent Dialer, Auto Dialer, Developer, General, IVR Studio, VOIP
Tagged Auto Dialer, broadcast, broadcastbyphone, column, ivr, IVR Studio
Setup Voicent Software with Fonality VOIP service
I have Broadcast by phone and Agent Dialer software that I want to test out. I can’t seem to find my Fonality SIP account information needed to setup my Voicent Gateway Phone. What should I put in the domain, username, … Continue reading
Posted in Agent Dialer, Appointment Reminder, Auto Dialer, Developer, FAQ, Gateway, General, Installation, IVR Studio, Product Usage, Skype, Support, Technical Terms, VOIP
Tagged agent, agent dialer, auto, Auto Dialer, dialer, domain, fonality, Gateway, information, setup, sip, sip id, softphone, voicent, voicent gateway
Record message by phone for auto dialing
The upcoming release 9 contains a change for how record by phone is executed. Previously, a user must call in to record a message. In the old days, this method is works fine since any analog phone line will have … Continue reading
Posted in Auto Dialer, General