Category Archives: Agent Dialer
Do I need Phone Equipment?
I am looking to purchase your software to dial for customers in North America and Canada. I am trying to figure out the sequence and phone equipment. I want to Start with one agent and need inbound and outbound numbers … Continue reading
Skip Excluded List
When user loads an exclude list via List > Exclude it puts “Excluded” in the Status column beside the matching phone number. However, when broadcast is started and gets to the phone number marked “Excluded” it starts dialing and changes … Continue reading
How do I make more simultanious calls
I would like to know how I can make more simultanious calls using Voicent? Voicent software is capable of making as many simultanious call as your hardware will allow. We have call centers with several hundred Agents operating large servers, … Continue reading