Category Archives: Agent Dialer
Agent Dialer fields are scrambled during command line importing.
When I use the -import flag to import my csv, the fields become scrambled and inconsistant. In the event that more than the three standard fields are needed to display your .csv file, you will need to create a blank .aoc file, … Continue reading
Posted in Agent Dialer, General
Tagged columns, command line, fields, import
Transfer call from agent to agent
DEAR VOICENT SUPPORT , PLEASE BE SO KIND TO ADVICE HOW TO TRANSFER THE CALL FROM REMOTE AGENT TO REMOTE AGENT OR ANOTHER TELEPHONE NUMBER, USING AGENT DIALER AND BBP. Once a call is answered by an agent, he or … Continue reading
Posted in Agent Dialer, Auto Dialer
What is a “line”?
I couldn’t find the explanation of a “Line” in the side panel., is it correct to assume I can dial and send a recorded message to one telephone per line at a time, i.e., if I want to send the … Continue reading
Posted in Agent Dialer, Auto Dialer