Category Archives: Gateway

Voicent Gateway Information

Autodialer dial phone extension

Question: How do I have Voicent dial extensions? Answer: There is really no fail-safe way of dialing extensions using an automatic system like Voicent. But you can generally try to do the following: You can append the phone extension after … Continue reading

Posted in Agent Dialer, Appointment Reminder, Auto Dialer, Gateway, General |

Failed to initialize TAPI

TAPI is Windows’s interface for telephony applications. Voicent Gateway could not function if this interface is not initialized correctly. If you experience this problem, please check: 1. TAPI interface is installed correctly From Windows’s control panel, click Phone and Modem … Continue reading

Posted in Agent Dialer, Appointment Reminder, Auto Dialer, Gateway, Installation, Voice Modem |

Natural Text-to-Speech Engine

Starting from release 4.1.1, a natural Text-to-Speech engine, with both male and female voice, is fully integrated with Voicent Gateway. Now you can have a much human-like speech synthesizer for your dynamic text, such as the name field in AutoReminder … Continue reading

Posted in Appointment Reminder, Auto Dialer, Gateway, General, News |