Category Archives: Installation
Auto dialer detection accuracy: live human pickup vs answering machine
When an outbound call is made, Voicent auto dialer software has to detect whether the call is answered by a live human or an answering machine (or voicemail). This process is called ‘call progress detection’ and it is based on … Continue reading
Posted in Agent Dialer, Appointment Reminder, Auto Dialer, Gateway, General, Installation
Error in starting Voicent Gateway
Hello. I am interested in purchasing a 4 to 8 line version of your broadcast by phone software. However I have not been able to get the demo to actually work. The voicent gateway gives the message that the “service … Continue reading
Posted in Developer, Gateway, Installation
Autodialer skip answering machine
I know how to play different messages for human picking vs answering machines, but can you tell me how to stop a call when it is an answering machine which respond Select Setup > Options… from Voicent Gateway main menu, … Continue reading
Posted in Agent Dialer, Auto Dialer, Gateway, Installation