Category Archives: Installation

Installation Information

Failed to initialize TAPI

TAPI is Windows’s interface for telephony applications. Voicent Gateway could not function if this interface is not initialized correctly. If you experience this problem, please check: 1. TAPI interface is installed correctly From Windows’s control panel, click Phone and Modem … Continue reading

Posted in Agent Dialer, Appointment Reminder, Auto Dialer, Gateway, Installation, Voice Modem |

Setting up call transfer with Verizon 3-way calling

I love your software. I seem to have a major problem though. I have set it up to transfer the “press one” to be transfered to a voice mail (that I have an actual number for) When I press one, … Continue reading

Posted in Agent Dialer, Appointment Reminder, Auto Dialer, Gateway, General, Installation, Voice Modem |

Gateway start failed due to time out

If you see the message: “Thelephone Engine failes to start due to time out”, one possible cause might be the locale settings for your Windows operating system. Voicent Gateway currently only support the English version of Microsoft Windows.

Posted in Gateway, Installation |