Category Archives: Installation

Installation Information

Answering Machine Detection

Detect answering machine and live human pickup is based on statistical data. No telephony system today is able to make it 100% accurate. This probably will never be possible. Even humans make mistakes in noisy environment like airport. But for … Continue reading

Posted in Appointment Reminder, Auto Dialer, Gateway, Installation, Voice Modem |

Manually start or stop Voicent Gateway

Voicent Gateway is a Windows service. The default setting is automatically start the gateway when Windows starts. To change that, select Administrative tools from Windows control panel; then select services; Double click on Voicent Gateway. From the Properties dialog, change … Continue reading

Posted in Developer, Gateway, Installation |

Computer does not recognize new voice modem

If your computer does not recognize your voice modem, please check the following: 1. Your modem card is firmly plugged into the PCI slot 2. Try a different PCI slot 3. From Windows Control Panel, select Add New Hardware, then … Continue reading

Posted in Agent Dialer, Appointment Reminder, Auto Dialer, Gateway, General, Installation, Voice Modem |