Category Archives: IVR Studio

Voicent Inbound/Outbound call center software for voice text messaging and email

Posted on November 6, 2014 | By Voicent Info

How do you guys handle recording? Do I use my own VOIP lines or do I need to use yours? Yes, Voicent software can record all phone conversations and save in a file for your future reference. You need to … Continue reading →

Posted in Agent Dialer, Auto Dialer, BroadcastByEmail, CRM, Gateway, General, Installation, IVR Studio, Product Usage, VOIP | Tagged email, inbound call center, outbound call center, text message, voice

SMS text message interactive queue management

Posted on November 4, 2014 | By Voicent Info

I want to develop a two way text messaging application for queue management. I have people that queue up for hours to do a certain activity on first come first serve basis. I want to get rid of the queue … Continue reading →

Posted in Developer, Gateway, General, IVR Studio, Product Usage | Tagged Broadcast By SMS, ivr, queue management, sms, text message, text messaging

Voicent IVR Design for Ashley Furniture

Posted on October 31, 2014 | By Voicent Info

Voicent Custom IVR Project for Ashley Furniture Voice/SMS/Email integration with existing SQL database Business Requirements Ashley Furniture wishes to integration Voicent auto dialer, bulk sms text message and email software with existing SQL database to automated the notification process. Background … Continue reading →

Posted in Developer, General, IVR Studio, Technical Terms | Tagged automated call reminder, automated reminder system, Broadcast By Phone, business automation, ivr