Category Archives: Support
Appointment reminder for multi-location and multi-doctors
Right now through message designer, certain items of an appointment are available to play. But say if we have Multiple doctors for particular one office, and we want to play “Dcotor’s Name” for the appointment. How can we play that … Continue reading
Posted in Appointment Reminder
Predictive dialer, Skype, and Agent
I am trying to set up this software to work with skype. I have 4 agents and I want to know how to use the software and whether it will be suitable for the purpose I need it for. I … Continue reading
Posted in Agent Dialer, Skype
Setup call transfer for auto dialer
We have AgentDialer. I am trying to set up the call transfer function in Voicent Gateway. Goal: Have AgentDialer dial out on my client’s landline, dial some callee’s phone, the callee can hit a key to talk to a live … Continue reading
Posted in Agent Dialer, Auto Dialer