Predictive dialer, Skype, and Agent

I am trying to set up this software to work with skype. I have 4 agents and I want to know how to use the software and whether it will be suitable for the purpose I need it for. I have tried making calls but keep getting a message saying no agents logged in.

When AgentDialer starts predictive dialing, it first checks whether there are available agent to show the screen popup. If there is no available agent, and the call gets a live answer, the software will have to disconnect the call since no one is there to talk to the customer. To see how many agents are logged in, please select Predictive > Show agents logged in… from the program main menu.

When Voicent Gateway starts, it will automatically starts a “local agent”. A local agent basically allows the software to screen popup to be shown on the same computer as the gateway computer. You could turn off the automatic starting of a local agent by selecting the gateway main menu > setup > options > Call Transfer, and selecting “do not show popup screen on this computer”. If you are testing it with shareware edition, you must use local agent to test.

If you have Enterprise Edition Agent Dialer, you can have the screen popup on a different computer other than the gateway computer. This is usually your agent’s computer. In order to receive screen popup and audio, you must install Voicent RemoteAgent program on the agent’s computer. Whenever the agent is ready to receive the call, he or she must Login using the RemoteAgent.

For more details, please select Help > Predictive Dialer Setup Guide from the program main menu