Category Archives: Support

Voicent Technical Support

Broadcast By Email: Test SMTP Connection

When using an external SMTP server, it is helpful to test whether your computer can connect to the SMTP email server or not. To fight SPAM, many ISPs block the default port 25 and use port 587 instead. They might … Continue reading

Posted in BroadcastByEmail |

Call transfer popup screen line number display

The Voicent program would have the wrong phone line (and subsequently the wrong prospects name pop up) when dialing The line number is actually from Microsoft Windows Operating system. It is the order that the modems are recognized. The order … Continue reading

Posted in Agent Dialer, Auto Dialer, Gateway, Installation |

Enterprise Edition Autodialer and Windows RDP

Your Enterprise Edition audodialer offers remote access, but it seems I can get the same functionality using Windows Romote Desktop (RDP). What is the difference? The Enterprise Edition offers true client and server computing, which offers the following advantages: 1. … Continue reading

Posted in Auto Dialer |