Category Archives: Support
Auto dialer detection (Part II): live human pickup vs answering machine
Continue from Part I of this article… Special Situation Handling The previous post shows that to achieve 100% accuracy is not possible using today’s technology. Voicent has spent a great amount of our R&D time on developing a better algorithm. … Continue reading
Auto dialer detection accuracy: live human pickup vs answering machine
When an outbound call is made, Voicent auto dialer software has to detect whether the call is answered by a live human or an answering machine (or voicemail). This process is called ‘call progress detection’ and it is based on … Continue reading
Automatic dialer failed for scheduled broadcast
I got an error message “No gateway is specified for auto connect”. I cannot start broadcast and scheduled broadcast does not work Please select Broadcast > Broadcast Hosts… from the main menu, thenmake sure for localhost, the connection type is … Continue reading