Category Archives: Support

Voicent Technical Support

Broadcast By Phone autodialer name pronunciation

On your ‘making a call list’ demo, you are using one word names. When using a full name such as Mr. David Letterman, if using Excel, does the person’s name get used in the broadcast. If so, when using an … Continue reading

Posted in Auto Dialer |

Auto dialer: HOW DO I KNOW THE MESSAGE IS LEFT ON THE ANSWERING MACHINE

From previous postings, we know that there is no 100% accuracy in detecting answering machine vs live human pickup. With answering machine, there will be no touch tone confirmation. Since with answering machine, the system does get more time to … Continue reading

Posted in Appointment Reminder, Auto Dialer |

Automatic dialer: MAKE SURE MESSAGE IS RECEIVED

As you can tell from previous postings, there is no guarantee that your message will be delivered to the right person. The only way to do this is to have a confirmation back from the person receiving the call. A … Continue reading

Posted in Appointment Reminder, Auto Dialer |