Category Archives: Support

Voicent Technical Support

Autodialer dialing rule

Question: The message broadcasted was not receive by all the sample recepient inspite of the fact that all the calls were successful. How do I resolve this problem. Answer: If your line connection is OK, one place to check is … Continue reading

Posted in Agent Dialer, Appointment Reminder, Auto Dialer, Gateway, Installation, Voice Modem |

Repeat broadcast message

Question: If a call is answered can the recorded message itself be repeated? Answer: Yes. You can do the following: 1). Simply repeat your message in the audio recording 2). (Professional Edition). At end of the message, design a confirmation … Continue reading

Posted in Auto Dialer, General, Product Usage |

4.0 Gateway License Scheme

Voicent Gateway licensing scheme has been changed in 4.x release. This should not affect the end product licensing, such as AutoReminder and BroadcastByPhone license. This note is only for developers who are selling or plan to sell Voicent Gateway based … Continue reading

Posted in Developer, Gateway |