Category Archives: Support
Agent Dialer usage
Question: I am interested in your AgentDialer product. I want to use it to make outbound sales calls. When an answering machine answers, I would like to play a prerecorded voice message requesting a call back. If a human answers, … Continue reading
Telephone analog line or digital line
Analog lines, also referred to as POTS (Plain Old Telephone Service), support standard phones, fax machines, and modems. These are the lines typically found in residential homes. Digital lines are found in large corporate phone systems (PBX). Usually you need … Continue reading
Troubleshooting Tool: Record Initial Dialing
Turning on “Record Initial Dialing” on Voicent Gateway can be very helpful for troubleshooting. Once it is turned on, Voicent Gateway records the audio on the phone line from the time it dials, till the time it starts to play … Continue reading