Category Archives: Support

Voicent Technical Support

Setup appointment by phone

Question: Can I call into the system and setup an appointment via telephone (if my secretary is away or it\’s after hours) along with recording the message to the patient for playback with the appointment? Answer: No, telephone can not … Continue reading

Posted in Appointment Reminder, BroadcastByEmail |

auto dialer legality voice broadcast

Question: Is it legal to send voice recordings or does it have to be a live person making the calls? Answer: Depends on which state you are making the call. Each state has different law on auto dialer. Check with … Continue reading

Posted in Auto Dialer, General |

Listening to Recorded Audio Files

Question: I use telephone recording for my message. When I click on the recorded wave file, I can see the Windows Media Player is launched and I can see the bar is moving, but I cannot hear anything. Answer: Please … Continue reading

Posted in Appointment Reminder, Auto Dialer, Gateway, Installation, Product Usage, Voice Modem |