Category Archives: Support

Voicent Technical Support

Voicent Software or VICIDIAL?

Posted on February 4, 2014 | By Voicent Info

Why should I pick Voicent software over VICIDIAL? VICIDIAL may be free, open source software but if you are planning on using software like an Auto Dialer or a Predictive Dialer for your business then there are several reasons why … Continue reading →

Posted in Agent Dialer, Appointment Reminder, Auto Dialer, CRM, Gateway, General, IVR Studio, Product Usage, Technical Terms | Tagged , , , ,

Setup call disposition rules for auto dialing campaigns

Posted on February 3, 2014 | By Voicent News

In the upcoming 9.1.0 release, you can setup call disposition rules for auto dialing campaigns that started from Voicent CRM. Here are the steps: Step 1. Define and Start a Auto Dialer Campaign From Voicent CRM, choose Find from the … Continue reading →

Posted in Auto Dialer, CRM |

How to setup an OBi110 to use with Voicent Software

Posted on January 31, 2014 | By Voicent Info

I’ve purchased an OBi110 voice service bridge and telephone adapter, how do I set it up to work with Voicent software? To setup an OBi110, you will need to follow these steps. 1. Connect the OBi110 to your network Open … Continue reading →

Posted in Developer, Gateway, Installation, Product Usage, Support | Tagged , , , ,