Category Archives: VOIP

SPI Globle client case study for Voicent call center software

Posted on October 29, 2014 | By Voicent Info

SPI Global Client Case Study Company Background SPi Global provides domain expertise in the Customer Interaction, Healthcare, and Publishing markets. They also provide services across a wide range of industries, including banking and financial services, government, information technology, media, not-for-profit … Continue reading →

Posted in Agent Dialer, Auto Dialer, Developer, Gateway, General, Installation, VOIP | Tagged auto dialing call center with CRM, business automation for call center, call center software, inbound call center, outbound call center, SPI Gloable

Voicent CRM integration with SugarCRM, ZohoCRM

Posted on October 29, 2014 | By Voicent Info

We are a 34+ year old software development and integration firm in the NYC/CT Area and recently discovered your firm. I was looking for some addons for the popular SugarCRM CRM solution at the time. As we also provide SIP … Continue reading →

Posted in Agent Dialer, Auto Dialer, Developer, Gateway, General, Installation, Product Usage, VOIP | Tagged asterisk, Broadsoft, Broadsoft PBX, Epygi Quadro, Globalinx, GrandStream UCM, Sugar CRM, Voicent CRM, Zoho CRM

Voicent IVR usage

Posted on October 24, 2014 | By Voicent Info

Well we ran for quite a while following a complete failure with the BUSY HERE messages and the system’s refusal to answer calls as noted below in July. The same thing has just happened again earlier this week. I have … Continue reading →

Posted in Auto Dialer, Developer, Gateway, General, IVR Studio, Technical Terms, Text-to-Speech, VOIP | Tagged ivr, Voicent IVR Studio