Monthly Archives: November 2011
Use Asterisk in VXML script
I am testing out my custom outbound VXML script and my dtmf element is failing when using and asterisk ‘*’. I have defined the element defined as such: <dtmf> 0 | 1 | 2 | 3 | 4 | * … Continue reading
Posted in Developer
Transfer call from agent to agent
DEAR VOICENT SUPPORT , PLEASE BE SO KIND TO ADVICE HOW TO TRANSFER THE CALL FROM REMOTE AGENT TO REMOTE AGENT OR ANOTHER TELEPHONE NUMBER, USING AGENT DIALER AND BBP. Once a call is answered by an agent, he or … Continue reading
Posted in Agent Dialer, Auto Dialer