Changing the name used in AutoReminder

Hi Voicent, we are using your software to remind our customers of their appointments and it works great, however the name that is used when the system says “your appointment with” is the companies name, not the doctors name. How do I change that name?

Great question, to change the name used in the broadcast simply open the “Voicent Gateway”, go to “Operation” and depending on how you want to pronounce the name “Text-to-speech” or using a pre-recorded voice select “Telephone Recording…”, “Microphone Recording…”, or “Save Text-To-Speech Audio To File…”. Once you are done with the recording, go to “Setup”->”Setup My Name….” in the “Voicent Gateway” and specify that audio file. Now the system will use the new name.

We are using a custom message, not the default one provided by Voicent software, the name is still the same. Why?

Another great question, if you created a custom message you will have to open the “Message Designer” select your message for edit, and in that message you have it specified to say a specific name, simply replace the existing name with the new name, or the existing audio file that is the old name with the new audio file which has the new name. That’s it! If it still says the old name, you may have the name in two separate areas, one for “Answering Machine” and the other for “Human”. Make sure you change both if you have different messages.