Audio Issues on Windows Vista and later Operating Systems

When deploying the Voicent System to a Operating System older than Windows XP, there are some additional changes required to ensure stability of the system. Some of those changes include modifying the permissions of your Microphone and Audio device.

These changes need to be done on the Voicent Server and Voicent Client machines.

Steps to resolve audio issues:

1. Navigate to the bottom right of your Windows Task bar and right click the speaker and select “Playback Devices”
2. Select your default playback device and click “Properties”
3. Go to the “Advanced” tab and uncheck “Allow applications to take exclusive control of this device”
4. Select “Apply” and click “OK”
5. Go to the “Recording” tab” and select your default device and click “Properties”
6. Go to the “Advanced” tab and uncheck “Allow applications to take exclusive control of this device”
7. Select “Apply” and click “OK”
8. Navigate to the “Communications” tab and check “Do nothing” and click “Apply” then “OK”
9. Restart the “Voicent Gateway”

These issues will resolve audio problems related to Call Center Manager, BroadcastByPhone, Agent Dialer, AutoReminder and Agent Desktop software.