On Premise Software Help Resource : Help TopicsInbound Options

These options are used for inbound applications where the call is started not from the gateway but from outside caller.

Do not pick up incoming calls: This is the default settings. If it is set, the gateway will not answer any phone call, except during telephone recording.

Do not play the “You’ve reached…” message: If not set, when the gateway answers the call, it will first play a message like “You’ve reached [your phone number]…”.

Inbound Password: If you have an application that is a secured inbound application, such as a voice mail system, the gateway will prompt you for the inbound password before you can access the application over the phone.

Caller ID Notification: You should turn it on only if you are using TelephonyCRM. Caller ID notifications sometimes interfere with outbound calls.

Setup IVR Application For Incoming Call: You can set up IVR application to automatically answer incoming calls. For more details, please see Voicent IVR Studio and Setup IVR application.