Appointment Reminder call transfer

I am looking into purchasing the appointment reminder system but I am concerned about the Call transfer part of the message designer. If am I looking at the documentation correctly it can only be transferred to a single number? I cannot setup individual numbers for example 0-transfers to billing department (123)456-7890, 1-human resources (098)765-4321

Yes and no. The default reminder message or messages designed by the built-in Message Designer, calls are transferred to a single number. This number is set in Voicent Gateway. For many installations, this is enough.

To set up call transfer to different phone number, you need to use Voicent IVR Studio, which is fully integrated with AutoReminder. By using IVR Studio, you can design almost any reminder message you can think of. For example, appointment reminder message can support multiple languages, multiple questions and answered, transfer to multiple phone numbers, sending emails, submit to website forms, etc.