Setup call center service for doctors

We are a startup looking to provide technology services to Dr. offices/hospitals/local businesses/etc. in various geographic areas. Essentially we want to add not only the ability to leave pre-recorded messages at the patients’ customers’ contact numbers, but we are considering a mini (4-12 agent) call center to add value such as collections or appt. rescheduling, etc. At this point I am looking for technology recommendations as well as ballpark pricing:

1. Is your solution premise or hosted or both?
2. What is the general pricing for approx. 24 simultaneous outbound calls? General pricing needed for growth as well…
3. We have some past experience with Dialogic-based IVR servers….what underlying technology do you use and how customizable is your system? How, for example, can we administer adding new messages, database additions, etc. Windows or Linux- based? GUI?

Voicent software is premise based and we have a few products that you can choose from. The pricing depends on the products and configuration. To get a general idea of pricing, please take a look at our online store. For setting up a service, you will need enterprise editon so you can use the command line or web interface of the software. You can take a look at the following products:

Voicent AutoReminder is an appointment scheduler with automated phone reminders. (Email and SMS capabilities will be added very soon). The tool has command line and web interface so you should be able to drive it from other applications or web sites. The tool also supports multiple users (doctors) so each appointment reminder message can be different. For a single location doctor office, this tool is all you need. But for service providers, you’ll need IVR Studio for added customization.

IVR Studio is a GUI based application design tool for interactive voice and SMS applications. It has built-in support for relational database, website, email server, and external programs. For example, you can construct a call message such that at the end of the call, the status is automatically saved to your scheduling database. For appointment reschedule, your call message can set press a key to transfer to agent for reschedue.

Voicent software does not use Dialogic board. The software can be configured to use your existing PBX systems or VOIP services (such as SIP trunking service). With VOIP, you have the flexibility of how may lines/channels to use, where to install the server software, and switch to different providers to take advantage of lower prices.

There are a lot of considerations for setting up a call center for hospitals and doctor offices, so the best way to get started is download the software and give it a try. The downloaded shareware edition has no time limit. The main limitation is that Voicent trial message is included in each phone call. We also have many knowledge base articles for software integration, just check the developer category here.