Develop and deploy auto dial application

I have been asked to develop an autodial application for over 25,000 calls per day. I need to know how you would recommend I configure the applicarion, web front-end, data integation from the web page to the application, and especially the server requirements and the telecom requirements. Do I need a Mitel, Cisco or some other switch to process the calls for the application to the telecom lines? Do I bundle lines and set up as hunt groups, etc.?? I really like the application and it fits our requirements, but I am not sure how to setup the environment to operate standalone.

Assuming you need one minute for each phone call and 8 hours for calls, you will need about 50 to 100 lines/channels to accomplish that call volume. You have two choices for setting up these telecom lines: one is use a SIP trunking service that can provide you the required channels, and the other is to use a SIP compatile PBX system. If you use SIP trunking service, you can simply configure the software to utilize its service. If you use a PBX system, such as Mitel or Cisco, you can configure SIP extensions from the PBX and configure Voicent software as extensions. To test, we recommend you configure one or two lines using callcentric.

To use Voicent software for this purpose, all you need is a powerful server computer and enough internet bandwidth. You need 128Kbps per line/channel. For server computer to run 50 or more lines, you need the best computer you can buy. You need a computer with multiple Xeon processors, each processor with multiple cores, and at least 8G of memory.

We recommend you take a look at not only Voicent BroadcastByPhone auto dialer but also Voicent IVR Studio. IVR Studio has builtin support for database, website, email, and external programs. Use this tool to design your interactive call message.

We also recommend you utilize a relational database to keep track of all the call information for your website and Voicent programs. For example, once a call list is uploaded to your website, you can save it to the database, then launch Voicent auto dialer through command line. The command line can specify which call message/application to use and to update the database whenever a call is finished.