Fast call transfer for auto dialer

Dear support, we are experencing problems with call transfers, once the client press 0 to connect, it takes more than 3 seconds to connect to a live person. please advice what to do. We are currently using

There are two call transfer modes: one is transfer to a phone, and the other is transfer to a computer.

Transfer to phone is relatively slow. This is because the system must actually call the number as if you are manually dialing a number. Your phone service, in this case SkypeConnect, will have to call the specified phone number, start ring the phone, and then connect the call to your client. This whole process is not under the control of Voicent software. If you must transfer call to a phone, then you can inform your client that the call transfer may take a few seconds, and ask them do not hang up during the silence.

Transfer to computer is fast. This is because the connect is done through the network and is immediate. It will still ring the computer (playing audio ring over the computer speaker), but since there is no actually dialing for a phone, it is much faster. To enable a computer to receive the call transfer, you must install on the receiving computer Voicent RemoteAgent software, which is a free software included the installation package. The drawback is that someone must sit in front of the computer to answer the call.

I have already downloaded and installed the RemoteAgent software. Now it is asking me agent name and password. How do I activate?

You can type in any agent name you wish. It is used by the gateway to tell which one answered the phone. You do not need password by default.

Also to activate call transfer to use RemtoeAgent, please do the following two things:

1. Gateway > Setup > Options > Call Transfer tab, choose “Transfer call to computer’, and

2. In the same tab, select “Do not show popup screen on this computer”. By choose this option, the gateway will not start a default and invisible RemoteAgent. You can then login usin the installed RemoteAgent Program.