Skype Autodialer phone lines

If I have voice modems installed and try to use Skype as well… How does the Gateway determine which interface to use? Is there a way to explicitly define to use Skype or the Voice modem when making a call?

The gateway determines where to send the call based on line capabilities. For example, Skype line is capable of making calls to landline and cell phones (PSTN calls) and Skype user (Internet calls), while modem line is only capable of PSTN calls. So if the call destination is a regular phone number, it will use either Skype line or modem line; if it is a Skype user such as “skype:echo123″, it will use Skype line. SkypeIn numbers are regular phone numbers, so you can use the modem to call. (it will be converted to internet call by Skype service)

Applications, such as Broadcast By Phone Autodialer, do not care which line it is used. It simply asks the gateway to make a call using whatever is available. If the call destination is a skype user like skype:echo123, the gateway will use a Skype line.

You can turn off certain lines for the gateway. Starting from release 6, under Setup > Options menu, a new Modem tab is added. You can turn on/off modems there.

For Skype lines it is controlled from the Setup > Options > Skype tab. If you are using the auto mode, simple delete the account listed; if you are using the manual mode, simply do not start any Skype instance.

What is the limitation of how many concurrent phone calls I can make with Skype?

Each Skype instance acts as one single phone line. In order to run concurrent calls, you must run multiple Skype instances under different Windows user account. The maximum number of “lines” will depend on your computer speed, internet connection bandwidth. So the best way to find out is try it out.

Also, do I have to buy additional licenses from Voicent for each Skype session? For example, If I have two licenses for Voice modems and want to use 4 sessions of Skype… Do I need to purchase 4 additional licenses from Voicent?

Skype line or modem line are treated the same. For example, if you have a 4-line license, you can enable up to 4 lines, whether it is a modem line or Skype line. So if you have a 2-line license, and want to run 2 modem lines, and 2 skype lines, then you need to purchase 2 additional lines.

Also, If I find that the speech recognition quality is better using Skype, can I remove the Voice Modems and only use Skype?

Sure. It is your choice which lines to enable. You can mix modem lines and Skype lines for the gateway.