Tag Archives: IVR Studio
Integrating BroadcastByPhone columns within IVR studio
I’d like different call flows based on different languages and countries in one IVR (as prescribed by the columns in my imported list) – is that possible or will I have to run multiple campaigns simultaneously? If so, what is … Continue reading
Posted in Agent Dialer, Auto Dialer, Developer, General, IVR Studio, VOIP
Tagged Auto Dialer, broadcast, broadcastbyphone, column, ivr, IVR Studio
Single Call list with transfers
I am looking at expanding my outbound calling business and wanted to know if there is a way to submit a single call list for all my customers and programmatically select which wav file to play based on a customer … Continue reading
Posted in General
Tagged Auto Dialer, broadcastbyphone, Call Center Manager, IVR Studio
BroadcastByPhone Multiple Transfer Numbers
“Hi, how can I use voicent broadcastbyphone to let users press multiple numbers for multiple transfers? thanks” When using BroadcastByPhone, you may want to give the people you are calling the option to press 1 to transfer to sales or … Continue reading
Posted in Auto Dialer, Developer, General, IVR Studio, Product Usage
Tagged broadcastbyphone, ivr, IVR Studio, multiple transfers, transfers