Tag Archives: ivr

Voicent IVR usage

Posted on October 24, 2014 | By Voicent Info

Well we ran for quite a while following a complete failure with the BUSY HERE messages and the system’s refusal to answer calls as noted below in July. The same thing has just happened again earlier this week. I have … Continue reading →

Posted in Auto Dialer, Developer, Gateway, General, IVR Studio, Technical Terms, Text-to-Speech, VOIP | Tagged ,

Voicent Software or VICIDIAL?

Posted on February 4, 2014 | By Voicent Info

Why should I pick Voicent software over VICIDIAL? VICIDIAL may be free, open source software but if you are planning on using software like an Auto Dialer or a Predictive Dialer for your business then there are several reasons why … Continue reading →

Posted in Agent Dialer, Appointment Reminder, Auto Dialer, CRM, Gateway, General, IVR Studio, Product Usage, Technical Terms | Tagged , , , ,

Integrating BroadcastByPhone columns within IVR studio

Posted on August 30, 2013 | By Voicent Info

I’d like different call flows based on different languages and countries in one IVR (as prescribed by the columns in my imported list) – is that possible or will I have to run multiple campaigns simultaneously? If so, what is … Continue reading →

Posted in Agent Dialer, Auto Dialer, Developer, General, IVR Studio, VOIP | Tagged , , , , ,